Users report mass account suspensions on Higgsfield after widespread complaints about payments, access and support responsiveness starting in late December.

Official explanation

Higgsfield attributes the suspensions to intermediaries and so-called "grey/black payment methods," asserting that 99% of cases are refunds linked to fraud.

Reported inconsistencies

Multiple users say personal bank cards were blocked despite prior monthly payments from virtual cards functioning without issues.

One user reported paying monthly from a virtual card for six months and then purchasing an annual Ultimate plan for $200, after which the account was suspended at night.

The wave of bans reportedly began around 20.12 and intensified during the night of 25–26.12, primarily affecting non-domestic users, according to Discord reports.

Intermediaries, who typically benefit from long-term client relations, are said to be issuing refunds at their own expense and distancing from disputed transactions.

Some resellers entered Higgsfield's Discord and publicly described the accusations as defamatory, according to participant messages.

Payment and service patterns

Users describe a recurring issue where attempts to subscribe monthly were quietly converted into annual subscriptions during the previous three to four months.

Reports also describe a new "battery" prompt requiring additional payment to continue using unlimited features that had already been purchased.

Support response

Support conversations reportedly show an AI assistant losing context within three messages, with escalation promises not resulting in human follow-up.

Payment receipts are reportedly not delivered automatically, despite other automated notifications arriving, and users are now asked to provide those receipts as proof.

Policy on content use

Since 30.08, Higgsfield's policy reportedly states that user inputs and outputs may be used for model training and marketing with an irrevocable, perpetual license and transfer rights to third parties.

That clause means user-generated material could appear in marketing materials without a practical avenue for revocation, according to the policy language cited by users.

Current status

Some accounts have regained login access, but generation features remain blocked for affected users, which users do not consider a full restoration.

Users encourage posting complaints on multiple platforms, citing community pressure as the main driver for any corporate response, and advise caution with the service.